The Authorities at Apple inc have announced that they are ready to fix the issue of broken sleep/wake buttons found in most iPhone 5 for free. The new order has been issued after some user complained about the broken or misplaced lock button found on top of the device.
In their recent reports the company has stated that, ” Apple today launched a program to replace the sleep/wake button on a small percentage of iPhone 5 models where the button may stop working or work intermittently,” Apple said in a statement provided to The Loop. “Apple will offer the service free of charge to iPhone 5 customers with models that exhibit this issue and have a qualifying serial number.
The program has already been started for US and Canada users who have been using the iPhone 5 and has registered the complain on the official Apple Support page. If you are among those users who have been facing the same issue of broken or misplaced sleep/wake button on your iPhone 5, all you have to do is follow this discussion and report your issues over there. For US and Canadian citizens you can enter your device Serial number here to check if your iPhone 5 is eligible.
However Apple has explained it how to provide your device to the Apple support center for the fixation. The announcement published on their site states as, “Replacement of the sleep/wake button mechanism is done at an Apple Repair Center. There are two ways to send your iPhone to the repair center—carry-in or mail-in. See below for details. The replacement process takes approximately 4-6 days from the time your iPhone is received at the repair center until it is returned to you. Your iPhone will be examined prior to any service to verify that it is eligible for this program and is otherwise in working order. Before sending your iPhone to Apple for service, you will need to back up all your data and erase all your content and settings.”
One thing to remember is that if you are running the old iOS 6 version on your device your need to upgrade it to iOS 7 before handing over the device to the authorities at Apple, if not you can loose your data as the makers at Apple will inject the latest iOS version in your device.