How to fix Commvault Error Code [13:85]

Error Description:
The error indicates that data could not be written to the destination media, potentially due to communication failures between the CommServe processes, JobManager, MediaManager, or within nodes of a HyperScale cluster.

Causes

1. Communication failure with CommServe processes (JobManager or MediaManager).
2. Communication failure within a HyperScale cluster.
3. Persistent communication errors after retries can lead to a job entering a pending state.

Fixing the Commvault Error Code [13:85]

Method 1 Quick Fix:

• Restart services on the associated MediaAgent and Client.
• Kill any bad jobs and then set a one-way Firewall tunnel between clients and MediaAgent.
• Redistribute subclient content into other subclients.
• Retry jobs.

1. Retry the Job

   • Often, this error is temporary. Simply re-attempting the job may resolve the issue.

2. Check CommServe Services

   • Ensure all necessary CommServe services are running. You can do this by:
     • Opening the CommServe Console.
     • Navigating to the “Services” tab.
     • Confirming that all relevant services (e.g., JobManager, MediaManager) are active.

3. Verify MediaAgent Services

   • On all nodes in your HyperScale cluster:
     • Access the server where the MediaAgent is installed.
     • Check that the MediaAgent services are running without issues.
     • Restart the MediaAgent service if it is not responding.

4. CommServe Sizing

   • Ensure that your CommServe is adequately sized to handle your workloads. Refer to the Hardware Specifications for the CommServe Server to confirm if your setup meets the recommended configurations.
   • If the CommServe is under-resourced, consider scaling up resources such as CPU, RAM, or storage.

5. Check Network Connectivity

   • Ensure that there are no network issues between the CommServe and MediaAgents. This includes verifying firewalls, routers, and any other network devices that could disrupt communication.

6. Monitor Logs for Additional Insights

   • Review the CommServe and MediaAgent logs for any specific errors or warnings that might provide further insight into the issue. Logs can often pinpoint exact communication failures or resource limitations.

7. Contact Support if Necessary

   • If the problem persists after following these steps, consider reaching out to Commvault support for further assistance. Provide them with detailed logs and error messages to expedite the troubleshooting process. If the error still presists, you can contact Commvault Support.

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Fixing Error Code: [13:85]

Start by using the TapeTool and LibraryTool for diagnostics to fix this commvault Error Code [13:85], check physical connections and configurations, and ensure that all software is up to date. Keep an eye on logs for any further insights. If issues continue, consider seeking help from Commvault support.