How to fix Commvault Error Code [62:2427]

If you are getting Commvault Error Code [62:2427] with the description of failed to mount media with barcode [A99801]. Then you need to follow this guide.

What is Commvault Error Code [62:2427]:

Error Code: [62:342]

Description: Failed to mount media with barcode [A99801], side [A_780], into drive [IBM ULTRIUM-TD5_20], in library [STK L180 1] on MediaAgent [TMwas02].

SCSI Operation: Open Drive Device. Reason: Encountered an I/O error while performing the operation. Advice: Please use the following troubleshooting utilities

1.TapeTool for Tape device-related problems.

2.LibraryTool for Library-related problems provided in the MediaAgent’s installation folder to perform diagnostics on this device.

Source: backup,

Process: MediaManager

It looks like you’re encountering an issue with your Commvault server related to mounting media.

Here are some steps to troubleshoot and potentially resolve the error:

1. Check Tape Tool and Library Tool to fix Error Code [62:2427]:

• Run TapeTool: This utility helps diagnose issues with tape devices. Look for any reported errors regarding the tape drive or media.
• Run LibraryTool: This utility checks for issues with the library itself. Verify that the library is properly configured and that all tapes are recognized.

2. Verify Media Status:

• Ensure that the media with barcode [A99801] is not damaged and is in a state that allows it to be used. Check if the tape is indeed in the correct slot and has not been marked as “bad” or “unusable” in the library.

3. Check SCSI Connections:

• Inspect the physical connections to the tape drive and library. Ensure that the SCSI cables are securely connected and not damaged.
• If possible, try connecting the tape drive to a different SCSI port or changing the SCSI IDs.

4. Review Media Agent Logs:

• Check the logs on the MediaAgent [TMwas02] for more detailed error messages or warnings that could provide insight into the I/O error.

5. Update Drivers and Firmware:

• Ensure that the drivers for the tape drive and library are up to date. Outdated drivers can cause compatibility issues.
• Check for firmware updates for both the tape drives and the library.

6. Check Backup Jobs Configuration:

• Review the configuration of the backup jobs running on the affected media agents. Ensure there are no settings that could be causing the I/O error.

7. Test Different Media:

• If possible, try using a different tape with the same backup job to see if the problem persists. This can help determine if the issue is with the specific tape or the media agent.

8. Consult Commvault Documentation:

• Look for any specific documentation related to the error code [62:342] in Commvault’s knowledge base. There may be additional steps or patches available.
• Integrating Microsoft 365 Backup Storage with Commvault’s Cloud Backup and Recovery platform offers a streamlined experience. Users can manage their backups through a unified control interface, famously referred to as “single-pane-of-glass” monitoring. This integration facilitates simplified administration and a more efficient total cost of ownership. The solution is readily available on the Microsoft Azure Marketplace, allowing for immediate deployment.

9. Contact Commvault Support:

• If the problem persists after these steps, it may be beneficial to reach out to Commvault support for more specialized assistance on Error Code [62:2427].

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Summary

Start by using the TapeTool and LibraryTool for diagnostics to fix this commvault Error Code [62:2427], check physical connections and configurations, and ensure that all software is up to date. Keep an eye on logs for any further insights. If issues continue, consider seeking help from Commvault support. Tune in to our how-to Category for more troubleshooting guides.