How to fix Commvault Error Code: [68:74]

If you are getting Commvault Error Code [68:74] with the description of failed to mount media with barcode [A99801]. Then you need to follow this guide.

What is Commvault Error Code  [68:74]:

Error Code:

[68:74]

Description:

Remote cache fails to synchronize with a CommServe cache

[A99801], side [A_780], into drive [IBM ULTRIUM-TD5_20], in library [STK L180 1] on MediaAgent [TMwas02].

SCSI Operation:

Open Drive Device. Reason: Encountered an I/O error while performing the operation. Advice: Please use the following troubleshooting utilities

• 1.TapeTool for Tape device-related problems.
• LibraryTool for Library-related problems is provided in the MediaAgent’s installation folder to perform diagnostics on this device.

Source:

backup,

Process:

MediaManager

It looks like you’re encountering an issue with your Commvault server related to mounting media.

Here are some steps to troubleshoot and potentially resolve the error:

Commvault Error Code [68:74] typically indicates a problem related to the backup job, often involving an inability to access or read a file or resource. This error can occur due to several reasons, including file system issues, permissions, or network problems.

Here’s a step-by-step guide to troubleshoot and resolve this error:

Step 1: Review the Error Message

• Check Logs: Start by reviewing the detailed error message in the Commvault logs. Look for specific files or resources mentioned that may be causing the issue.

Step 2: Verify File/Folder Accessibility

• Check Path: Ensure that the file or folder being backed up exists at the specified path.
• File Permissions: Verify that the account running the Commvault services has the necessary permissions to access the files or folders. Adjust permissions if needed.

Step 3: Check Network Connectivity

• Network Issues: If the backup job involves remote clients, ensure that there are no network connectivity issues between the Commvault server and the client machines.
• Ping Test: Use ping or traceroute commands to verify connectivity.

Step 4: Review Job Configuration

• Job Settings: Check the configuration of the backup job. Ensure that all paths are correctly defined and that the job is set up properly for the intended resources.

Step 5: Resource Availability

• Disk Space: Ensure there is enough disk space available on the storage device where backups are being written.
• Resource Locks: Check if any files or resources are locked by other processes that might prevent Commvault from accessing them.

Step 6: Restart Services

• Restart Commvault Services: Sometimes, simply restarting the Commvault services on the Media Agent or CommServe can resolve transient issues.

Step 7: Test Backup Job

• Run a Test Job: After making the necessary changes, run a test backup job to see if the error persists. Monitor for any specific files that may be causing issues.

Step 8: Update Commvault Software

• Software Updates: Ensure that you are using the latest version of Commvault software. Updates often include fixes for known issues, including error codes.

Step 9: Consult Commvault Documentation

• Knowledge Base: Refer to Commvault’s official documentation or knowledge base for additional insights or troubleshooting steps specific to Error Code [68:74].

Step 10: Contact Commvault Support

• Open a Support Ticket: If the problem continues after following the above steps, reach out to Commvault support for further assistance. Provide them with the error code, detailed logs, and any steps you have already taken.

Contact Commvault Support:

• If the problem persists after these steps, it may be beneficial to reach out to Commvault support for more specialized assistance on Error Code [68:74]. Same procedure can be applied to the older error code [62:2427] & Commvault Error Code: [82:156].

Fixing Error Code: [68:47]

Start by using the TapeTool and LibraryTool for diagnostics to fix this commvault Error Code [68:74], check physical connections and configurations, and ensure that all software is up to date. Keep an eye on logs for any further insights. If issues continue, consider seeking help from Commvault support.

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