Fix game_msstore_ship.exe error bo6 in Black Ops 6: A Beginner’s Guide (2025)

This frustrating issue prevents the game from launching, often crashing at the splash screen or during the “Connecting to Online Services” phase. This guide is designed to help beginners troubleshoot and fix this error, getting you back into the heart of the action.

Understanding the game_msstore_ship.exe error bo6

What is the Error?

The game_msstore_ship.exe error bo6 indicates a problem with the Microsoft Store version of Call of Duty: Black Ops 6. The “game_msstore_ship.exe” file is a core executable related to how the Microsoft Store launches and manages the game. The “bo6” likely refers to Black Ops 6. This error often manifests alongside other error codes like 0x00001338, 0X887A0005, or even Direct X errors.

What Causes this game_Ship.exe Error Codes 0x00001338, 0x887A0005 (0x887A0007) (6070) :

• Game Crash on Startup: BO6 crashes soon after launching, often during the splash screen or while Connecting to Online Services.
• Error Message Pop-up: You might see an error message mentioning “game_msstore_ship.exe error bo6,” “Error Code 0x00001338,” or a Direct X error.
• Game Freezes: The game might freeze or become unresponsive, requiring you to terminate it through Task Manager.
• Failure to Launch: In some cases, the game might not launch at all.

Factors causing game_msstore_ship.exe error bo6

Several factors can trigger this error. Understanding them is crucial for effective troubleshooting:

1. Windows Update Issues: Conflicts with recent Windows updates, especially concerning the Microsoft Store and its components.
2. Corrupted Game Files: Essential game files might be corrupted or missing, possibly due to a faulty installation or download.
3. Driver Problems: Outdated, corrupted, or incompatible graphics drivers can cause crashes and errors.
4. DirectX Issues: Problems with DirectX, a crucial component for gaming on Windows, can prevent the game from running correctly.
5. Third-Party Software Conflicts: Certain third-party applications, particularly those with overlays (e.g., Discord, GeForce Experience), can interfere with the game.
6. Incorrect Game Settings: Some in-game settings, particularly related to graphics or display, might be causing instability.
7. Shader Cache Corruption: Similar to game files, shader cache files can sometimes become corrupted, leading to game crashes or errors.

11 Solutions to fix all Errors at once:

Solution 1: Run the Windows Update Troubleshooter

This is often the simplest and most effective fix, especially if the error is related to a Windows Update issue.

1. Open Settings: Press the Windows key + I to open the Settings app.
2. Search for “Recovery”: Type “Recovery” in the Settings search bar and select the “Recovery” option.
3. Find “Fix problems using Windows Update”: Under “Recovery options”, locate an option called “Fix problems using Windows Update” or something similar. The exact wording might vary slightly depending on your Windows version.
4. Run the Troubleshooter: Click on this option and follow the on-screen instructions. Windows will attempt to diagnose and fix any issues related to Windows Update.
5. Restart Your PC: After the troubleshooter finishes, restart your computer.
6. Try Launching BO6: See if the error is resolved.

Solution 2: Update Your Graphics Drivers

Outdated or corrupted graphics drivers are a frequent culprit behind game crashes.

1. Identify Your Graphics Card: Determine the make and model of your graphics card (e.g., NVIDIA GeForce RTX 3080, AMD Radeon RX 6700 XT).
2. Visit the Manufacturer’s Website: Go to the official website of your graphics card manufacturer (NVIDIA, AMD, or Intel).
3. Download Latest Drivers: Find the driver download section and locate the latest drivers for your specific graphics card model and operating system (Windows 10 or 11).
4. Install the Drivers: Run the downloaded driver installer and follow the on-screen instructions. Choose a “clean installation” if the option is available.
5. Restart Your Computer: Restart your PC after the driver installation is complete.

Solution 3: Disable Full-Screen Optimizations

This setting can sometimes interfere with games, causing crashes or performance issues.

1. Locate the Game’s Executable: Find the main executable file for Black Ops 6. Since this is the Microsoft Store version, it might be a bit trickier to find. You might need to search online for the default installation path for Microsoft Store games.
2. Right-Click and Select Properties: Right-click on the executable file (likely named something like bo6.exe or BlackOps6.exe) and select “Properties.”
3. Go to the Compatibility Tab: Click on the “Compatibility” tab.
4. Check “Disable fullscreen optimizations”: Tick the box that says “Disable fullscreen optimizations.”
5. Click “Apply” and then “OK”: Save the changes.

Solution 4: Reinstall DirectX

DirectX is essential for gaming on Windows. Reinstalling it can fix corrupted files or configuration problems resulting in showing error codes like 0x00001338, 0X887A0005, mostly seen during the game.

1. Download the DirectX End-User Runtime Web Installer: Go to the official Microsoft website and download the DirectX End-User Runtime Web Installer.
2. Run the Installer: Run the downloaded installer and follow the on-screen instructions. This will update and repair your DirectX installation.
3. Restart Your Computer: Restart your PC after the installation is complete.

Solution 5: Disable Third-Party Overlays

Overlays from applications like Discord, GeForce Experience, or MSI Afterburner can sometimes conflict with games.

1. Identify Applications with Overlays: Think about any software you have running that might display an overlay in-game (e.g., FPS counter, chat notifications).
2. Disable Overlays: Go into the settings of each application and find the option to disable the in-game overlay.
   • Discord: User Settings > App Settings > Game Overlay.
   • GeForce Experience: Settings > General > In-Game Overlay.
3. Restart Your Computer

Solution 6: Adjust In-Game Graphics Settings

Certain graphics settings can cause instability, especially on older or less powerful hardware.

1. Launch the Game (If Possible): If you can get the game to launch, even if it crashes later, try to access the in-game settings.
2. Lower Graphics Settings: Try lowering settings like:
   • Resolution: Lower the resolution (e.g., from 4K to 1080p).
   • Texture Quality: Set to “Medium” or “Low.”
   • Shadow Quality: Set to “Medium” or “Low.”
   • Disable On-Demand Texture Streaming: Some users have reported this setting causing issues.
3. Disable Ray Tracing (If Applicable): If your graphics card supports ray tracing, try disabling it temporarily.
4. Change Scaling Algorithm: If you are using DLSS or FSR try changing its setting to a different quality, like performance or balanced.

Solution 7: Delete Shader Cache

Deleting the game’s shader cache can sometimes resolve crashes caused by corrupted cache files.

1. Locate the Shader Cache Folder: The location of this folder can vary. Search online for “Black Ops 6 shader cache location” to find the specific path for the Microsoft Store version.
2. Delete the Contents: Delete all the files and folders inside the shader cache folder. Don’t worry; the game will rebuild the cache when you launch it again.

Solution 8: Run the Game in Compatibility Mode

Running the game in compatibility mode for an older version of Windows might help if the issue is related to Windows 11 compatibility.

1. Locate the Game’s Executable: Find the main executable file for Black Ops 6.
2. Right-Click and Select Properties: Right-click on the executable and select “Properties.”
3. Go to the Compatibility Tab: Click on the “Compatibility” tab.
4. Check “Run this program in compatibility mode for”: Tick the box and select an older version of Windows, such as “Windows 8.”
5. Click “Apply” and then “OK”: Save the changes.

Solution 9: Verify Game Files (Xbox App)

The Xbox app on PC has a feature to repair game installations, which is similar to verifying file integrity on Steam.

1. Open the Xbox App: Launch the Xbox app on your PC.
2. Find Black Ops 6: Locate Call of Duty: Black Ops 6 in your game library.
3. Click the “…” Button: Click on the three dots (…) next to the game’s title.
4. Select “Manage”: Choose “Manage” from the menu.
5. Go to “Files”: Click on the “Files” tab.
6. Click “Verify and Repair”: Click on the button labeled “Verify and Repair”. The app will scan your game files and attempt to fix any issues.

Solution 10: Reinstall the Game

If other solutions fail, a clean reinstallation might be needed.

1. Uninstall the Game: Uninstall Black Ops 6 through the Xbox app. Right-click the game in your library > Manage > Uninstall.
2. Delete Leftover Files: Manually delete any remaining game files in the installation directory.
3. Reinstall the Game: Download and reinstall the game from the Xbox app.

Solution 11: Check the Crash Logs (Advanced)

This is a more advanced step that can provide more specific information about the cause of the crash.

1. Locate the CrashLogsGenerator.exe:
   • Open the Xbox app.
   • Right-click on Black Ops 6 and select “Manage.”
   • Go to the “Files” tab and click “Browse.” This will open the game’s installation directory.
   • Find the file named CrashLogsGenerator.exe.
2. Run CrashLogsGenerator.exe: Double-click on CrashLogsGenerator.exe to run it. This will create a zip file containing error logs.
3. Examine the Logs:
   • The zip file will be saved in your Documents folder.
   • Extract the zip file and look for a file named dxdiag_oncrash.txt.
   • Open dxdiag_oncrash.txt with a text editor.
   • Scroll to the bottom of the file. You might find information about the specific error, such as “Event Name: StoreAgentDownloadFailure1” and “P1: Update;ScanForUpdates-taskhostw-SearchForAllUpdatesWithUpdateOptionsAsync.” This suggests an issue with Windows Update.
4. Use the information from the logs to search for solutions online or to provide more details to Activision support.

Also Read: Game_stream_ship.exe error BO6

Prevention Tips

• Keep Your System Updated: Regularly update your operating system, graphics drivers, and other software.
• Install Games on an SSD: Installing games on a Solid State Drive (SSD) can improve loading times and overall performance.
• Monitor System Resources: Use Task Manager to monitor your CPU, GPU, and memory usage while gaming. Close unnecessary applications to free up resources.
• Avoid Overclocking (Unless Experienced): While overclocking can boost performance, it can also lead to instability if not done correctly.

FAQ

1. Will these fixes work for other Call of Duty games on the Microsoft Store?

Some of the solutions, like updating drivers and checking for Windows updates, might be applicable to other games. However, the “game_msstore_ship.exe” SSL error is specific to how the Microsoft Store handles certain titles.

2. I’m getting a different error code. Will these steps still help?

Some of the general troubleshooting steps, like updating drivers, verifying game files, and checking for software conflicts, might still be helpful. However, you should search online for the specific error code you’re encountering for more tailored solutions.

3. Do I need to reinstall the entire game if I delete the shader cache?

No, deleting the shader cache only removes temporary files. The game will rebuild the cache the next time you launch it.

4. Where can I find the official support channels for Call of Duty: Black Ops 6?

You can visit the official Activision website or the support section of the Microsoft Store for assistance with issues related to Black Ops 6. Additionally, community forums and social media groups dedicated to the game can be valuable resources for troubleshooting and finding solutions.

5. I am still facing the same issue, what should I do?

If you have tried all the steps in this guide and are still experiencing the game_msstore_ship.exe error bo6, it is recommended to contact Activision support for further assistance. They may be able to provide more specific guidance based on your particular situation.

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Conclusion

The game_msstore_ship.exe error bo6 in Call of Duty: Black Ops 6 can be a frustrating problem, but it’s often fixable with the right approach. This guide has provided a comprehensive set of solutions, starting with the simplest and progressing to more advanced steps.

By following these instructions carefully, you should be able to resolve the errors codes 0x00001338 and 0X887A0005  and get back to enjoying Black Ops 6. Remember to keep your system updated, be mindful of potential software conflicts, and utilize the available resources, including official support channels and online communities. Happy gaming!

Disclaimer: This guide provides general troubleshooting steps. The effectiveness of these solutions may vary depending on the specific cause of the error and your individual system configuration. Always back up your important data before making significant system changes. Bookmark Axeetech.com and Solve tech problems faster.